Zoho CRM

Reports:

25+ standard reports in sales force, marketing, customer support, and order management modules
Ability to have cross link reports spanning multiple modules
Store reports in different types of public/private folders and enable access to the users according to their access privileges
Schedule the report generation mechanism and send printer-friendly reports to the specified users including non-Zoho CRM users.
Export reports data to various formats such as XLS and PDF
Drill down to report data from dashboards.

Dashboards:

Flash-based, interactive dashboards with an aesthetically pleasing layouts and fast loading capability
Fully customizable dashboards with different types of Bar, Funnel, Pie, and Line charts
Drill down charts for further data analysis